Case Management Department Head (Reg Full-Time)

Location: Wind River Indian Reservation and Riverton, Wyoming

Salary Range: D.O.E.

Open Date: March 14, 2019                  Closing Date: Open until filled

Hours: Monday-Friday, 8:00 AM – 4:45 PM with some variations

Job summary

The Wind River Family and Community Health Care (WRFCHC) is located on the Wind River Indian Reservation located in south central Wyoming. We provide healthcare services to Northern Arapaho tribal members, to other federally-recognized tribal members and their descendants as well as to non-Indians living on and around the Wind River Indian Reservation.

The Case Management Department offers comprehensive integrated case management services for patients of the WRFCHC and their families at this facility and throughout the community. The Department Head (DH) position is responsible for the development of staff and systems to effectively offer these services through the integrated patient centered-medical home using a public/population health based model.

The DH also serves as the primary point of triage for patients referred in need of immediate assistance.

The DH provides leadership and administrative supervision over case managers in the Case Management Department which serves as a service ‘bridge’ for patients referred by all departments of WRFCHC for specific professional and para-professional case management services and for the delivery of case management services to patients in the community. In this capacity, the Case Management DH will provide leadership, oversight, and in some cases, direct supervision over services delivered by a number of health and ancillary health professionals as well as serve as supervisor for non-licensed but trained para-professional personnel in the delivery of case management services.

The DH will assess needs and plans, communicates and designs services using quality improvement tools.

The DH will assist in planning, organizing, implementing, evaluating and directing the overall operation of case manager services offered by WRFCHCS in accordance with current federal tribal, and applicable state standards, guidelines and regulations, established policies and procedures, and as directed WRFCHC CEO.

Case managers plays a critical role within the interdisciplinary patient care team, orchestrating the coordination of multiple services to ensure that the psychosocial, medical, and public health needs of each patient are met resulting in a positive impact on the social determinates of health. Clinical and community based services are offered.

The Case Manager must be familiar with the WRFCHC network of providers and other sources of services for referral, care plan procedures, admission and discharge processes, conducting family conferences, health system resource allocation methods, patient transportation and the special needs of children and adults with disabilities and those of victims of crimes. Trauma – informed and culturally appropriate services are provided including services to victims of crime and interpersonal violence as well as for those experiencing crisis and chronic medical and emotional health conditions/situations.

This position requires:

Wide knowledge of methods and principles of their medical social work and case management and public/population health approaches to integrated care. Ability to analyze situations accurately, maintain patient confidentiality, and to contribute to a positive work environment. Knowledge of the principles and practices of public health, behavioral health, and health care and willingness to comply with all related laws and regulations.

Education and Minimum Qualifications:

Master’s Degree of Social Work with a Bachelor’s in Social Work as undergraduate degree preferred. Must possess and maintain a current and unrestricted license as a Licensed Clinical Social Worker in any State, Territory, District of Columbia or the Commonwealth of Puerto Rico. Must also possess at least (3) years of experience as a social worker in a medical, public health or health care setting or possess substantially similar experience in performing case management that involves working with both medical, public health and behavioral health staff. Must also have a minimum of (2) years clinical counseling experience as a LCSW that included services to victims of crime and possess (2) years of administrative/supervisory experience. The candidate will serve as the licensed personnel responsible for the supervision and sign-off of work performed by non-licensed paraprofessional staff.

Personal Attributes:

The incumbent must maintain strict confidentiality and high ethical standards in performing the position. The incumbent needs to be respectful, possess cultural awareness and sensitivity, be flexible, and demonstrate sound work ethics.

How to Apply:

Complete a Northern Arapaho Tribal application form and submit it to the Northern Arapaho Human Resources program at the Tribal Complex Building, located at 533 Ethete Road, Ethete, WY or Human Resources office at the 12th street medical building, 511 N 12th St. East, Riverton, WY 82501.

Application forms and the full job description can be obtained on the Tribe’s website at and  

For more information please call 307-856-9281 Ext 105 or 307-463-4473.