Position: Child Support Specialist

Program:        Northern Arapaho Child Support Program

Pay Range:    $18.00+ based upon qualifications

Opening:        June 11, 2019             Closing:          June 25, 2019

Reports to: NACSP Administrator/Director          

Position Summary (Primary functions and objectives of the job)

The Child Support Specialist (CSS) shall work a minimum of 325 cases, providing all services, except for collection and distribution, including locate, cooperation and stipulations, modifications, preparing for Court action, and enforcement. Case Specialist is also responsible for identifying other services that will assist a family, child or parent in meeting their support obligations and making appropriate referrals for services. The Child Support Specialist objective is to ensure each element of a case is properly worked according to NACSP’s policies and procedures.  Additional duties may be given when necessary.

Pre-employment drug screening and background check requires.

Principle Duties and Responsibilities (in order of importance, describe the work actually performed stressing the purpose of the work and the objectives to be accomplished.)

  1.  (60% of time) Locate Clients and Assets.

Objectives:  Contact numerous sources for income verification collect data for cases requiring legal action or location of custodial and non-custodial parents. CSS shall verify the addresses and employment of clients and their assets.

  • (25 % of the time) Gather and Document Information

Objectives: Gather Information from various resources and evidence that supports a support calculation and/or recommendation. CSS will also gather information and evidence that supports a Child Support enforcement, recommendation or action.  

  • (10% of the time) Child Support Calculations and Recommendations

Objectives: CSS will calculate child support payments based on all income and assets using the NACPS Percentage standard Guidelines.

  • (5% of time) Enforce Recommendations and Actions

Objectives; CSS will follow all procedures set forth by court documents and orders, also follow NACSP Guidelines for enforcement actions.

      Level of confidentiality required:   (X) High        (   ) Moderate   (   ) Low     (   )  Not an Issue

      Positions Supervised: None

      Decision-making responsibility: Initial interpretations of NACSP Policy & Procedures and

      Guidelines; Chapter 1 & 2.

      Level of authorized spending:  None.


      Education:          Preferred: 2 to 4 years of higher education

                                 Minimum: High School diploma or its equivalent

      Experience:       Preferred: 4 of related experience

                                 Minimum: 12 months of related experience.

      Licensure/Certificate:     (  ) Required         (  ) Preferred    (X) None

     Specific Training Required?    (  ) No          (X) Yes, list:  NACSP New Worker Training

                                                                                         Internal Policy & ProcedureTraining

                                                                                           Participation in National Training.

      Academic skill level required:

     Reading       (  )  High School Level            (X) 2 Years secondary           (  ) college level            

     Writing:       (  ) High School Level            (X ) 2 Years secondary         (  ) college level

     Math            (X) High School Level           (   ) 2 Years secondary          (  ) college level

     Usual Work Schedule:

     (X) 40 hours     (   ) Part-time available (# of hours and work shift ____________________)

     (   ) Flex-time available   (   ) Telecommuting available (X) Other: Occasional travel on a

     Saturday or Sunday.

    Number of days of work per week: 5 days                 Regular Hours: 8:00 a.m. to 5:00 p.m.

    Type of Shift:        ( X ) Day   (  ) Swing    (   ) Night     (   ) Rotating    (    )  Floating

    Travel Frequency:

    Between offices      (  ) Daily     (  ) Weekly   (   ) Monthly     (   ) Quarterly or less    (X) N/A

    Local – off-site       (  ) Daily    (  ) Weekly    (   ) Monthly     (X) Quarterly or less    ( ) N/A

    In State                   (  ) Daily    (  ) Weekly    (   ) Monthly     (   ) Quarterly or less    (X) N/A

    Out of State            (  ) Daily    (  ) Weekly    (   ) Monthly     (X) Quarterly or less    (   ) N/A

   Physical demands of the critical elements of the job:

   (  ) Lifting                                 (X) Standing                                 (X) Walking

   (X)Sitting                                  (X) Reaching                                (  ) Grasping

   (  ) Climbing                             (  ) Stooping                                  (  ) Crawling

   (  ) Rapid Movement                (  ) Continuous movement            (  ) Repetitive movement

   (  ) Working at heights             (X) Hand/eye coordination           (X) Balance           

   General strength and critical elements of the job:

  (X) Light                  (  ) Moderate               (  ) Heavy           (  ) Very Heavy

  Pace of Work:

  (  ) Slow                     (   ) Moderate              (  ) Fast              (X) Very Fast

  Type of Work Expectations:

  (   )  Routine, predictable tasks      (  ) Mostly routine tasks    (X) constantly changing task

  Describe special requirements or capabilities needed to do the job:

  Be able to multi-task at a high and efficient level, advanced inter-personal skills, computer skills and

  Familiar with Microsoft Word, maintain Excel spreadsheets, professional telephone skills, work

  Independently with limited supervision, research and/or investigative skills, enjoy working with clients

  And people and be able to maintain composure in potentially high stress circumstances.

  Critically important components of job:

  1. Ability to multi-task at an advanced level
  2. Research, investigative, and organizational skills
  3. Working well with people in a high stress circumstances
  4. Computer and phone skills
  5. Flexibility to work outside set hours.

 Established learning curve or probationary period for this position:  6 months

 Training provided: NACSP New Worker Training, NACSP Policy& Procedure Training, On going

 National Training.

 Policies and Procedures:  The personnel manual of the Northern Arapaho Tribe will govern Northern

 Arapaho Nation Department of Social Services. All employees are expected to be familiar with and abide

 By these directives. All employees will also abide by the Northern Arapaho Tribe Purchasing and

 Employee Travel directives.

Additionally, the position requires the employee to become and expert in the NACSP Policy and Procedures, in order to ensure Program staff complies with these objectives & responsibilities.

Special terminology used at worksites: Yes. Employees will be learn the terminologies used at

NACSP in the NACSP New Worker Training.  

Special clothing, uniforms, safety, equipment required: Yes, Employees are expected to dress business casual during office hours and may occasionally be required to dress professionally. 

Equipment to be operated;  Computer, photocopier, fax machine.

Worksite Considerations:

General strength and endurance requirements: Light

Materials to be handled: Basic Office

Potentially dangerous components of job: None

Negative environmental conditions of worksite:

(  ) extreme heat or cold          (   ) dry or dusty              (  ) wet or humid     (  ) noise or vibration

(  ) Other:                                 (X) Not Significant

Safety Concerns:

(  ) Hazardous Chemicals        (  ) Dangerous Equipment                   (  ) Other Danger

(X) Not Significant

How to Apply:

Complete Northern Arapaho Tribal Application form and submit to the N.A.T. Human Resources: P.O. Box 396, Ft. Washakie, WY 82514 or submit in person to Human Resources located at the Tribal Complex Building, 533 Ethete Rd, Ethete, WY

Applications can also be obtained on our website at www.northernarapaho.com click on Online Job Application. For more information call 307-332-2499. Fax to: 307-335-3596