Position: Intake Specialist (Regular, Full Time)

Program:  Wind River Family and Community Health Care (White Buffalo Recovery Center)

Salary:  D.O.E.

Opening Date:  January 9, 2020

Closing Date:  January 24, 2020

Schedule: Monday – Friday, 40 Hour Work Week

  1. Introduction
    1. The Intake Specialist facilitates the registration process of clients for clinical service. This person must be able to pay very close attention to detail and get the required information from clients and families.
  2. Major Duties
    1. Registration:
      1. Processes paperwork for new clients efficiently and in accordance with policy and procedures
      2. Screens clients for alternative health resources and benefits; and verifies 3rd party payers.
      3. Screens clients for further assessment of substance use disorders utilizing a Simple Screening Instrument for Substance Abuse.
      4. Answers and screens inquiry calls from prospective clients.
      5. Collects client data to help with the admission process and ensures that all forms are properly signed and filed.
      6. Uploads all information into the electronic health record (EHR) system, ACCUCARE.
      7. Conducts initial drug/alcohol screening, as needed.
    2. Customer Service:
      1. Obtains pertinent information from new clients by courteously and professionally. 
      2. Demonstrates excellent customer service skills and patience in working with clients who may be distraught.
      3. Shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes.
      4. Respects client or patient dignity and confidentiality.
    3. Compliance:
      1. Ensuring compliance with relevant regulations including Indian Health Service standards and certifying agency standards.
      2. Advise staff in the management of records and information to ensure compliance with all confidentiality laws including HIPAA and 42 CFR Part 2.
      3. Completes paperwork requirements to maintain quality, up-to-date clinical records, including progress notes and other relevant information, enter the necessary information into the electronic health record (EHR) system, ACCUCARE.
    4. Ethics:
      1. Strive to maintain client centered practices by integrating family and positive support systems.
      2. Reinforcing staff adherence to ethical practices and professional boundaries.
      3. Maintaining and modeling a close collaborative working relationships with community resources to ensure quality care is being provided.
      4. Model and support health and wellness activities and healthy coping skills for clients;
      5. Maintain professional standard of conduct, and model recovery type behavior. Adhere to NAADAC Code of Ethics, as well as policies and procedures.
      6. Perform all duties as assigned. 
    5. Collaboration:
      1. Work to resolve conflicts at the team level and effectively use supervision and management for further conflict resolution.
      2. Attend all mandatory training and staff meetings.
      3. Provide coverage assistance to co-workers within the administration department.
  3. Knowledge, Skills and Abilities:
    1. Minimum of an associate’s degree in human services, addictionology, psychology or a related field; Prefer a Bachelor’s Degree.
    2. Knowledge and understanding of confidentiality rules and regulations including HIPAA and 42 CFR Part 2
    3. First Aid and CPR current certification.
    4. Must be self-motivated and organized.
    5. Must be able to use standard office equipment such as telephones, computers, copiers, fax machines and others
    6. Must have two (2) years of continuous recovery of being clean and sober.
    7. Basic knowledge of substance abuse
    8. Must have a verifiable driver’s license.
    9. Must complete comprehensive background investigation.
  4. Supervisory Controls:
    1. The Administrative Manager defines the overall goals and priorities and is available for guidance with unusual problems.
    2. The Administrative Manager relies on the Intake Specialist for the knowledge, skills and abilities to independently perform his/her assignments.
    3. The Administrative Manager periodically reviews the work for the results, technical accuracy and conformity to policy and regulatory requirements.
    4. The Administrative Manager places considerable reliance upon the Intake Specialist’s ability to work directly with clients to complete all necessary paperwork for services.
  5. Guidelines:
    1. Guidelines include numerous facility policies, Federal and State law as applicable, and other requirements as necessary. Guidelines are general and not cover all areas encountered in work performed. Interpretation of vague or unclear situations in which no precedent has been established is referred to the supervisor.
  6. Complexity:
    1. The Intake Specialist makes decisions in processing of registration paperwork and initial scheduling of assessments. It is important that the Intake Specialist maintains an open line of communication with the administrative staff.
  7. Scope and Effect:
    1. Work involves contact with the patient and accessing patient health information for job duties.
  8. Personal Contact/Purpose of Contacts:
    1. Contacts are with counselors, case managers, peer specialists and administrative employees within the immediate organization of work unit.
  9. Physical Demands:
    1. The work is primarily sedentary. There may be some walking or carrying light items such as manuals or files. Good eye/hand coordination is required.
  10. Work Environment:
    1. The work environment involves risk and discomforts of a patient care setting including exposure to communicable diseases, working with office machines and computers. The demand of computer terminals and keyboards for long periods of time may cause eye, shoulder and wrist strain. Work is performed in a smoke-free office setting. There is adequate light, heat, and ventilation in the work area. 
  11. Other Significant Factors:
    1. It is of high importance to provide good customer service to clients, co-workers, and other departmental staff. Maintain professionalism in the work environment.
  12. Personal Attributes:
    1. The incumbent must maintain strict confidentiality and high ethical standards in performing the position. The incumbent needs to be respectful, possess cultural awareness and sensitivity, be flexible and demonstrate sound work ethics. 

How to apply:

Complete a Northern Arapaho Tribal application form and submit it to the Wind River Family and Community Health Care Human Resources Department located  at 120 North 6th St East, Riverton,Wy or at Northern Arapaho Human Resources 533 Ethete Road, Ethete, WY. 

Submission of completed application to W.R.F.C.H.C. Administration Building in Riverton, Wyoming is preferred.  Indian preference applies

Application forms and the  job description can be obtained on the Tribe‚Äôs website at www.northernarapaho.com and at www.windrivercares.com

For more information please call 307-856-9281 Ext 134.

Related posts